Frequently asked questions
Two houses. One standard. Answers below match the policies published on this site.
What are the two houses?
RareCut is organised as two houses. The Vault holds IGI-certified lab-grown diamonds set in hallmarked gold. House of Silver holds 925 sterling — Italian, Enamel, and Heritage edits. Both houses share the same concierge, shipping, and refund standard.
How do I find my ring size?
Use the ring-size guide on the site, or write to concierge on WhatsApp at +91 92208 22217. Ready rings include one complimentary precision resizing within 30 days of delivery. Bespoke pieces include one complimentary resize or minor adjustment within 30 days of delivery; further modifications may carry a charge.
How long does shipping take?
Each piece is made to order. Standard production is 7 business days, followed by domestic delivery of approximately 3–5 business days across India. International delivery is approximately 7–10 business days after dispatch. Prepaid orders within India ship free. Tracking is sent by email and WhatsApp once the piece leaves the workshop.
Are RareCut diamonds certified?
Yes. Vault diamonds are IGI-certified. Gold is BIS hallmarked. Certificates travel with the piece and must be returned with any refund request.
What is the refund policy for ready jewellery?
Ready-to-wear jewellery is eligible for a full refund within 30 days of delivery, provided it is returned in original condition with original packaging, invoice, and IGI/BIS certificates. Returns are arranged as a secure, insured pickup by concierge. If a piece is returned damaged, altered, or showing wear, RareCut may decline the refund or offer a partial refund after inspection. Refunds are processed within 7–10 business days of a passed inspection, to the original payment method.
Can Bespoke pieces be refunded?
No. Bespoke creations are not eligible for refunds or cancellations — each design is made once, for you, and cannot be resold or repeated. If a bespoke piece arrives damaged or defective, notify us within 48 hours of delivery. After inspection, RareCut may offer repair or remake; a refund will not be issued.
How do I start a return?
Write to concierge by WhatsApp or email at hello@rarecut.in. Do not ship a piece back yourself. RareCut arranges insured pickup. Gift cards, promotional vouchers, and one-time customisations are final sale.