Refund policy

RareCut Refund Policy

At RareCut, every jewel is a promise of rarity. We aim to make your experience seamless, transparent, and worry-free. This policy outlines the conditions under which refunds are available for RareCut jewellery.

Ready Jewellery (Pieces We Carry in Stock)

  • Eligibility: All ready-to-wear jewellery purchased from RareCut is eligible for a full refund within 30 days of delivery, no questions asked.

  • Condition: The product must be returned in its original condition, with original packaging, invoice, and certificates (IGI/BIS) included.

  • Damage Clause: If a product is returned damaged, altered, or showing signs of wear (scratches, missing stones, tampering), RareCut reserves the right to decline the refund or offer a partial refund after quality inspection.

  • Refund Timeline: Once the returned piece clears inspection, refunds are processed within 7–10 business days to the original payment method.

Bespoke Jewellery (Custom Creations)

  • Eligibility: Bespoke creations are not eligible for refunds or cancellations, as each design is handcrafted exclusively for the client and cannot be resold or repeated.

  • Exchanges/Alterations: If your bespoke piece requires resizing or minor adjustments, our team will accommodate this once, free of charge, within 30 days of delivery. Further modifications may attract additional costs.

  • Damage on Delivery: In the unlikely event that a bespoke product arrives damaged or defective, clients must notify us within 48 hours of delivery for a resolution. After inspection, RareCut may offer repair or remake — refunds will not be issued.

Shipping & Returns Process

  • All returns/refunds must be initiated through our Concierge Team (WhatsApp or email).

  • RareCut will arrange secure, insured pickup from your location.

  • The piece undergoes quality control checks upon receipt at our facility. Refunds/exchanges are confirmed only after passing inspection.

Important Notes

  • Certificates: Diamonds/gold returned without IGI/BIS certification cards will not be eligible for refund.

  • Tampering: Any product that has been altered, repaired, or resized by an external jeweller will void refund eligibility.

  • Final Sale: Gift cards, promotional vouchers, and special one-time customisations are non-refundable.